It’s our aim to get your order out to you as quickly as possible, but if you need to make an amendment, email us ASAP at email@example.com with your required changes and if we can accommodate before your order is shipped then we certainly will.
If you are not completely satisfied with your purchase, we want to help: please first contact us at firstname.lastname@example.org with your order number and item/s you wish to return or exchange.
We will generate an ARN (Authorised Returns Number) and full instructions for return. Returns cannot be accepted without this number. You will need to request to return the item/s within 14 days for a full refund or exchange/credit on goods.
Please note that for hygiene reasons we cannot accept returns on underwear/swimwear/hosiery and pierced earrings.
Returns may not be accepted if the following criteria are not met;
- Items should have original tags attached
- Items should be in the same condition as they were received
- Items should be unworn
- Items should be in saleable condition
No refund can be given on items returned to The Queen of Hearts after 28 days. Your statutory rights are not affected.